FAQS
FAQs. General Information
How it works
Go to the Menu, choose meals you want, go to check out and then your meals will be delivered to you.
Do you cater to vegetarians/vegans?
Yes- our menu is slowly expanding and more vegetarian and vegan options will be coming online. If you have a hankering for any particular dishes send us a message and we will look at adding to the menu.
If I miss my delivery, will you leave it at the front door?
Yes, we deliver your meals in Cooler Bag to help keep them nice and chilly. The bags are designed to keep your meals cool for three hours, but the sooner you can get them into your fridge/freezer the better. We we will also let you know Friday morning an approximate delivery time so you know when to expect a knock on the door.
Is there a delivery cost?
Yes, there is a small delivery charge of $5 for orders under $50 in our 20km delivery range. However, if your order is over $50 delivery is free. Orders outside of our usual 20km zone are available on request, but delivery charge will depend on distance/ size of order.
What areas do you deliver to?
Currently we only deliver to an area within a 20 km radius of Flemington. As we grow we expect to extend this delivery area.
If you are outside our delivery zone let us know- we are keen to go where we are wanted!
What days do you deliver?
Currently we are only delivering on Fridays. If you have limitations on availability (eg. only work from home after 3pm) let us know and we will try to line up our delivery schedule. If you’re not there the meals will be left at your door, and a text sent.
If I miss my delivery, will you leave it at the front door?
Yes, we deliver your meals in a Compliments of the Chef chiller bag designed to keep your meals cool for up to three hours, but the sooner you can get them into your fridge/freezer the better.
I can't be home on Friday. Can you deliver to my work?
Yes- if your work is in our delivery zone we can deliver to your work place.
Is there a delivery cost?
Yes, there is a small delivery charge of $5 which covers both the time and packaging materials to hand deliver. However, if your order is over $50 delivery is free.
Do you offer a pick up option?
Unfortunately we can't offer pick up at this stage. Our Council registration restricts us to offsite/ delivery sales only.
We are hoping in the near future to also start trading at Farmers Markets in the local area where we will be able to offer a pre-order and pick up option.
Is the Compliments of the Chef kitchen a registered kitchen?
Yes, our kitchen received its registration as a Class 2 commercial kitchen on the 3 September 2020 from Moonee Valley City Council.
Can I suggest a meal?
Yes, please let us know if we can make something for you!
Do you serve vegetarian and vegan food?
Yes- we are slowly growing our menu to include more meals, including more vegetarian and vegan options. We are also happy to take suggestions if there is anything you have a hankering for
How does it work?
Go to the Menu, choose meals you want, go to check out and then your meals will be delivered to you.
Do you cater for allergies?
Being the parent of a child with allergies I understand how important it is to manage the allergy risk. We list all of our ingredients with each dish and highlight the allergy ingredients in bold. I have undertaken additional training in allergy food safety.
Whilst we are very careful to avoid cross contamination, we do cook in a kitchen that contains wheat, egg, dairy, nuts, and other allergen ingredients. If you are in any doubt, please ask. We are also happy to take special orders for allergy safe alternatives where capacity allows.
Information collection and use
INFORMATION COLLECTION AND USE
In order to service you, we may ask for personal details such as your name, address, telephone number or e-mail address. We often need this information to support activities such as pre-orders and home delivery. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.
Compliments of the Chef takes all reasonable measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
How do we use personal information?
HOW IS PERSONAL INFORMATION USED?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and we need your contact details so we can deliver your meals.
We may also use your personal information in other ways to provide you an improved customer experience. This may include using your personal information to advise you of new products and menu additions. You have the right to tell us that you do not want us to send information outside of the main purpose for which you provided it.
No one likes being spammed- so unless you give permission we aren't going to use your information for marketing purposes.